FAQs

Answers to Your Questions, Support for Your Journey

Navigating the NDIS can feel overwhelming, so we’ve put together this FAQ section to make things simple. Here you’ll find clear answers to the most common questions about our services, pricing, support options, and how we help you get the most out of your NDIS plan. If you ever need more information, our team is always here to help.

Growth.

Clarity.

Support. Compassion.

1. What services do you offer?

We offer personalised support including daily living assistance, community access, transport, companionship, and tailored NDIS support solutions designed around your goals.

2. Do you work with all types of NDIS plans?

We currently support Self-Managed and Plan-Managed participants. NDIA-managed participants can only use registered providers, but we’re happy to guide you toward suitable options if needed.

3. How quickly can support start?

Most participants can begin receiving support within 24–72 hours, depending on availability and the type of services you need.

4. Will I have the same support worker each time?

Yes — we aim to give you consistent support by assigning a regular worker. If your worker is ever unavailable, we’ll communicate clearly and ensure a suitable alternative.

5. Do you follow NDIS pricing?

Yes, our rates align with the NDIS Price Guide for self-managed and plan-managed participants. All fees are explained upfront so you always know what to expect.

6. How do I book or change a support shift?

You can contact us via phone, email, or message. We keep booking simple and flexible, and we’ll always do our best to accommodate your preferred times.

7. Can you help me understand my NDIS plan?

Definitely. We can help you understand your funding, set goals, and choose the right supports. While we’re unregistered, we have the experience to guide you through the process clearly and confidently.

Ready to Get the Support You Deserve?

Reach out today and we’ll help you get started with simple, reliable support that makes everyday life easier. We’re here to make your journey smoother—one step at a time.

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We are committed to providing compassionate, confidential, and effective care for individuals and families. Whether you're seeking community access or social and daily living support, we have your back.

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